The AI Realtime integration is the connection to the OpenAI realtime voice API that your Smart assistants run on. It carries no configuration of its own, and a tenant can hold only one.
Overview
Your Smart assistants run on this connection. It is exclusive, so a tenant can have only one at a time.
What it does
This is a type-only connection with no configuration of its own. The smart assistants that use it, including their greeting, system prompt, voice, and transfer rules, are configured separately.
See also
- Integrations - the integration entity and its full field reference.
- Smart assistants - the in-house AI voice assistants that run on this connection.