A schedule step is one time rule inside a schedule. Each step expresses a single condition (a weekday window, a fixed date, an annual recurrence, or a date range). A schedule is considered to match when any of its steps matches - steps combine with OR logic.
Overview
You rarely create a schedule step directly. The normal entry point is the parent schedule's edit page. A step expresses one condition: the current date or time falls inside this rule. Whether it matches is evaluated by the telephony platform when the call runs.
What it does
Pick the step type by the shape of the recurrence:
| Type | What it matches | Typical use |
|---|---|---|
| Days of the week | A daily time window on selected weekdays. | Office hours: Mon-Fri 08:00-18:00. |
| Fixed dates | A specific calendar date (year-locked) with an optional time window. | A one-off closure: 2026-12-24. |
| Recurring dates | A month and day that repeats every year. | Annual holidays: Christmas every Dec 25. |
| Specific periods | A datetime range that may span multiple days. | Renovation week: 2026-04-01 to 2026-04-07. |
For an all-day rule, set a Fixed or Recurring date to the full day (00:00 - 23:59). A step only covers the time window you give it, so expressing "closed all day Christmas Eve" as 09:00-17:00 leaves the hours outside that window (midnight to 09:00 and 17:00 to midnight) outside the rule.
See also
- Schedules - the parent record that wraps steps and is referenced by call flows.
- Call flows - where a schedule is attached to gate a routing step.