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Voxbi Cockpit APIs
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AI features

AI features is the set of toggles on the PBX that decides which AI capabilities run on your calls, such as transcription, summaries, and sentiment analysis.

Overview

AI features are configured in the PBX settings, under the recordings and AI tab. Each capability is an independent toggle. They run after a call ends, on its recording and transcript, and feed reporting, CDR detail, and keyword tagging. They never change the live call.

See also

Form fields

Fields available in the create and edit forms.

Call recordings and AI

Summary

When on, the system generates a brief summary after each call.

Transcription

When on, call audio is converted into a text transcript using speech-to-text.

Translations

When on, transcripts are automatically translated into the configured languages.

Keyword mapping to call

When on, transcripts are scanned for configured keywords and matching calls are tagged automatically.

Tagging calls

When on, the AI classifies calls into categories based on their content.

Analyze call sentiment

When on, transcripts are analyzed to detect emotional tone (positive, neutral, or negative).

Updated