---
title: 'AI features'
section: features
updated: '2026-06-18'
summary: 'Toggle which AI capabilities are active for the PBX: call summaries, transcription, translation, keyword mapping, call tagging, and sentiment analysis.'
tags:
  - telephony
  - ai
---

> **AI features** is the set of toggles on the PBX that decides which AI capabilities run on your calls, such as transcription, summaries, and sentiment analysis.

## Overview

AI features are configured in the [PBX settings](pbxes.md), under the recordings and AI tab. Each capability is an independent toggle. They run after a call ends, on its recording and transcript, and feed reporting, CDR detail, and keyword tagging. They never change the live call.

## See also

- [PBX settings](pbxes.md) - where AI features are enabled.
- [Keywords](keywords.md) - the tags that keyword mapping applies to calls.
- [Smart assistants](smart_assistants.md) - the in-call AI assistant, a separate feature.

```yaml fields
summary:
  label: Summary
  tab: 'Call recordings and AI'
  hint: 'When on, the system generates a brief summary after each call.'
transcription:
  label: Transcription
  tab: 'Call recordings and AI'
  hint: 'When on, call audio is converted into a text transcript using speech-to-text.'
translations:
  label: Translations
  tab: 'Call recordings and AI'
  hint: 'When on, transcripts are automatically translated into the configured languages.'
keyword_mapping_to_call:
  label: 'Keyword mapping to call'
  tab: 'Call recordings and AI'
  hint: 'When on, transcripts are scanned for configured keywords and matching calls are tagged automatically.'
tagging_calls:
  label: 'Tagging calls'
  tab: 'Call recordings and AI'
  hint: 'When on, the AI classifies calls into categories based on their content.'
sentiment_analysis:
  label: 'Analyze call sentiment'
  tab: 'Call recordings and AI'
  hint: 'When on, transcripts are analyzed to detect emotional tone (positive, neutral, or negative).'
```