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IVR steps

An IVR step maps a single keypad button to a destination (another IVR or a call flow) inside an IVR menu.

Overview

IVR steps are sub-records on an IVR. Each step handles one keypad button (0-9, *, or #) and routes the caller to either another IVR or a call flow when that button is pressed. Add one step per option you want to offer in the menu.

See also

  • IVRs - the parent entity that holds these steps.
  • Call flows - destinations that IVR steps can route to.

Form fields

Fields available in the create and edit forms.

General

Target type

Whether this button routes the caller to another IVR menu or to a call flow.

  • App\Models\Ivr IVR Sends the caller into another IVR menu.
  • App\Models\CallFlow Call flow Sends the caller into a call flow.
Target

The specific IVR or call flow the caller is sent to when they press this button.

Updated