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Smart IVR announcements

A Smart IVR announcement is one recording the AI voice assistant plays, pairing an announcement type with a language. Each type and language combination can be used only once per IVR.

Overview

Smart IVR announcements are sub-records on an IVR. Each entry pairs an announcement type (greeting, hold, transfer, or hangup) and a language with the sound file the assistant plays. Add one entry per type and language combination you want to support - each combination can be used only once per IVR.

See also

  • IVRs - the parent entity that holds these announcements.
  • Announcements - the sound files played, including generating them from text with ElevenLabs AI voices.

Form fields

Fields available in the create and edit forms.

General

Type

Which moment this announcement covers - the greeting played when the assistant answers, the message played while the caller waits, the message played before a transfer, or the message played before the call ends.

  • greeting_announcement Greeting announcement Played when the assistant answers the call.
  • hold_announcement Hold announcement Played while the caller is waiting.
  • transfer_announcement Transfer announcement Played before the caller is transferred.
  • hangup_announcement Hangup announcement Played as the closing message before the assistant ends the call.
Language

The language this announcement is spoken in. Add a separate entry per language you want the assistant to support.

  • en English English announcement.
  • de German German announcement.
  • fr French French announcement.
  • lb Luxembourgish Luxembourgish announcement.
Announcement

The announcement sound file the assistant plays. Only sound files of type Announcement appear here. Need a new one? Create an announcement on the Announcements page, where you can generate the audio from text with an ElevenLabs AI voice.

Updated