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Incoming prefix routes

An incoming prefix route matches inbound calls by the caller's number prefix and sends them to a specific call flow. Every call from +352 goes to the Luxembourg-language flow. Every call from +49 goes to the German-language flow. The rule is keyed by the calling number, not by the number that was dialled.

Overview

Incoming prefix routes give you per-geography routing without per-DID configuration: on a single dialled number, a Luxembourg caller hears the French flow, a German caller the German flow, and everyone else the default.

What it does

Each rule pairs a caller-number prefix with the call flow to send matching calls to. One rule can also be marked as the default, whose call flow handles incoming calls that match no other prefix route.

At call time the telephony platform compares the caller's number against your active rules and sends a matching call to that rule's call flow, falling back to the default route when nothing else matches. The matching itself, including how overlapping prefixes are resolved and what happens when no rule and no default apply, is carried out by the telephony platform and is not configured on this page.

See also

Form fields

Fields available in the create and edit forms.

General

Prefix

The phone number prefix matched against incoming caller IDs. Include + for international format.

Name

A friendly name to identify this prefix route in the list. You can edit this directly from the list view.

Description

An optional description explaining the purpose of this prefix route. You can edit this directly from the list view.

Is default call flow

When turned on, this route's call flow is used as the default for all incoming calls that do not match any other prefix route.

Call flow

The call flow that incoming calls matching this prefix will be routed to.

Language

The announcement language for calls matching this prefix. Leave empty to inherit; pick a language to play the matching announcement variant.

Updated