---
title: 'AI Realtime integration'
summary: 'The connection to the OpenAI Realtime voice API that powers Smart assistants.'
section: features
tags:
  - telephony
  - integrations
  - ai
updated: '2026-08-12'
---

> The **AI Realtime integration** is the connection to the OpenAI realtime voice API that your [Smart assistants](smart_assistants.md) run on. It carries no configuration of its own, and a tenant can hold only one.

## Overview

Your [Smart assistants](smart_assistants.md) run on this connection. It is exclusive, so a tenant can have only one at a time.

## What it does

This is a type-only connection with no configuration of its own. The smart assistants that use it, including their greeting, system prompt, voice, and transfer rules, are configured separately.

## See also

- [Integrations](integrations.md) - the integration entity and its full field reference.
- [Smart assistants](smart_assistants.md) - the in-house AI voice assistants that run on this connection.