---
title: Resellers
section: features
updated: '2026-06-17'
summary: 'Resellers are child organizations under a distributor, each with their own PBXs, team members, and branding.'
---

> A **reseller** is a child partner organization managed by a distributor, operating independently with its own PBXs and team.

## Overview

Resellers sit one level below a distributor in the partner hierarchy, each with its own PBXs, team members, and logo. Only distributors create and manage resellers, and they can add or invite team members straight from a reseller record.

## What it does

A distributor has full visibility and control over its resellers, while each reseller manages its own PBXs and customers and its team members log in under that reseller context. Suspending a reseller blocks its team members from the portal.

## See also

- [PBXs](partner_pbxes.md) - PBXs are assigned to resellers.
- [Team](partner_team.md) - manage team members for a reseller.

```yaml fields
name:
  label: Name
  tab: General
  hint: 'Display name of the reseller, shown in lists and dropdowns.'
slug:
  label: Slug
  tab: General
  hint: 'URL-friendly identifier for the reseller. Auto-generated from the name and cannot be changed after creation.'
contact_email:
  label: 'Contact email'
  tab: General
  hint: 'Primary contact email address for the reseller organization.'
contact_phone:
  label: 'Contact phone'
  tab: General
  hint: 'Primary contact phone number for the reseller organization.'
external_id:
  label: 'External ID'
  tab: General
  hint: 'Identifier for this reseller in an external CRM system. Links partner records with their CRM counterpart.'
company_domain:
  label: 'Company domain'
  tab: General
  hint: 'Domain name associated with the reseller (for example, example.com).'
status:
  label: Status
  tab: General
  hint: 'Controls whether the reseller is active. When suspended, the reseller team members cannot log into the partner portal.'
  values:
    -
      value: active
      label: Active
      text: 'Reseller and its team members have full portal access.'
    -
      value: suspended
      label: Suspended
      text: 'Team members belonging to this reseller cannot log in.'
partnerLogos:
  label: Logo
  tab: General
  hint: 'Logo image for the reseller. Supported formats: PNG, JPG, JPEG, SVG. Maximum file size: 10 MB. Recommended height: 60px.'
```